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Former competitive golfer Santeri Grönfors solved the challenges of business expansion with the help of Thril. Today, he is preparing to open his third location. Santeri chose Thril to make managing multiple venues as simple as possible, and to help new golfers discover Pallohai faster.
As the golf simulator chain Pallohai began to expand and new locations became a reality, challenges around managing venues and customer relationships quickly surfaced. The existing way of handling bookings and customers no longer scaled with the business.In collaboration with Thril, Pallohai implemented a smart, centralized solution. Today, every location can be managed from one place. Through Thril, Pallohai controls simulator booking calendars, opening hours, access control, and events – all within a single view.
When switching systems became necessary, Pallohai’s CEO Santeri Grönfors says he was quickly convinced by Thril. The decision was made after learning about features that would allow the business to scale smoothly.
“I’ve gone through many systems both as an entrepreneur and as a customer, and this one made a strong impression right from the start,” Santeri summarizes.
When Santeri and his partners began building the golf simulator chain, their goal was to improve the year-round golf ecosystem. Finland’s long winter doesn’t naturally support outdoor golf, so the vision was to create a simulator chain that serves enthusiasts, beginners, and anyone interested in the sport, especially for winter training.
Better Services Through Collaboration
As expansion plans accelerated, choosing Thril felt like a natural step. From the outset, one of Thril’s key strengths for Santeri and Pallohai was its ability to reach new users and sports enthusiasts, supporting growth into new cities and regions.
”Through Thril, I want to offer customers ease and simplicity. Many of our customers practice multiple sports, so being able to book all their activities in one place supports both them and our business”
Pallohai’s CEO Santeri Grönfors .
Before meeting with Martti from Thril, Santeri initially suspected the system might be too expensive. Those concerns quickly proved unfounded, as Thril was able to offer Pallohai a comprehensive solution at a suitable price point.
“The offer was so good it would’ve been foolish to say no,” Santeri laughs.
After several months of using the system, Santeri sees the switch as an excellent decision. Thanks to a streamlined booking flow and easy payment options, Pallohai has been able to further improve its customer experience.
Seamless Integrations Ensured Continuity – “It Took About Two Days…”
Today, Pallohai manages bookings, customer relationships, memberships, and business development for all locations through Thril. Access control and smart locking systems have also been implemented in collaboration with one of Thril’s partners.
From both sides, the transition from legacy systems to Thril went smoothly. While Santeri was initially cautious about integrations and system migration, those concerns turned out to be unnecessary.
”The integrations with our old systems were incredibly agile. I think it took about two days before the smart locks were already in use”
With Thril, Santeri has been able to focus on scaling the business without unnecessary stress or complexity – while simultaneously enhancing the customer experience.
Yhteystiedot
📞 Phone: +358 50 3068660
📧 Email: info@thril.fi
📍 Address: Fredrikinkatu 14 A 13, 00120 Helsinki, Suomi
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