Thril for sports venue customer management 

Lue blogi suomeksi🇫🇮

Thril brings sports venues’ booking platform, customer management, payments and marketing all under one roof. The system saves time for both staff and customers while making venues easier to discover.

Are you trapped in a multi-system mess?

Whether those systems are massive CRM tools, email marketing platforms, separate calendars, POS systems or classic spreadsheets, every switch from one system to another costs time and resources. And probably your sanity too.

Thril is built to reduce the number of systems, simplify day-to-day management and save time. As sports venues streamline their admin work, the venue becomes easier to find and the customer experience is likely to improve.

What makes a booking system work

Real-time availability

Customers need to see available slots, classes and memberships exactly when they want to. If getting a membership takes time, requires email exchanges or involves an approval process, you’ve already created multiple points where the customer experience can suffer, interest can fade or a purchase decision can fall through.

Bookings and customer data in one place

When customer data, the booking calendar and booking history are all in the same place, every customer interaction automatically builds into useful information. Customer data can be leveraged for business development and the possibilities are endless.

In Thril, every booking, membership and course registration is automatically saved to the same customer database: contact details, visit history, membership information and any notes, all in one view. By using Thril’s email tool, you can handle targeting, message drafting and analytics right where your customer data lives.

Visibility

Thril is also a consumer app where active people search for their next sport or event. When your venue’s slots, classes and events are in Thril, they’re automatically visible to all Thril users in the area. This way the system helps you reach new potential first-timers and loyal customers alike. Being sport-agnostic brings in potential audiences from a wide range of new disciplines.

Payments and sports benefits

Sports venue customers want to pay in many different ways. To keep your customer experience at its best, it’s good to offer easy solutions for every preference.

Thril supports common payment methods such as card, MobilePay and Apple Pay, as well as employee benefits like Epassi, Edenred and Zevoy — all directly within the app.

New: sales now work at the front desk too

Of course, there are situations where a customer walks into the venue to check things out and asks at the desk whether any slots are available right away. Or they want to buy an energy drink, rent a towel or purchase a membership in person. In that case, a POS system is needed to keep things running smoothly.

Thril’s own POS system brings the till under the same roof as the booking system and customer management. Accepting payments and managing sales work seamlessly with the booking system, no separate POS software needed.

Memberships, punch cards or towel rentals purchased at the desk are automatically logged in Thril and stay up to date even when the customer next books through the app.

Who is Thril for?

Thril works for all sports industry operators. The sport-agnostic platform serves padel and tennis centres, gyms and group fitness studios as well as golf simulators. And when your business grows, there’s no need to switch systems. Through a single account, you manage all your locations and sites from one portal.

Read also: Choosing a Booking System: 6 Features That Actually Matter